FAQs
Duane's Body Shop, Inc
Do you have a question related to auto body repair shops? We can provide the answer. Take a look at these FAQ'S and contact us today for more information.
Do you work with insurance companies?
Yes, we collaborate with all insurance providers to make the repair process as easy as possible. We’ll even assist with filing claims and handling the paperwork.
How long will it take to fix my vehicle?
The timeline depends on the damage, parts availability, and insurance approval. We’ll give you an estimated timeframe upfront and keep you updated throughout the repair.
Is there a shuttle service available?
Yes! We offer a free local shuttle service when it's time to drop off and pick up your vehicle.
What kinds of repairs do you handle?
We provide complete collision repair services, including dent removal, frame straightening, paint refinishing, bumper and panel repair, and auto glass replacement.
How long have you been serving the Bismarck area?
We’ve been proudly repairing vehicles in the Bismarck-Mandan community for over four decades, earning the trust of generations of local drivers.
Can I choose where my car is repaired?
Yes, you have the right to choose your repair shop. While your insurance may recommend one, the final decision is yours—and we’re happy to work with any insurer.
Are you certified by any vehicle manufacturers?
Yes! Duane’s Body Shop is recognized by several major automakers, including:
- Ford Certified Collision Network
- GM Certified Collision Repair Network
- Kia, Hyundai, Nissan, and Infiniti Recognized Repair Centers
- FCA Certified Collision Care Program (Chrysler, Dodge, Fiat, Jeep, Ram)
- Our technicians are also I-CAR Gold Class Certified, meaning they’re trained in the latest factory-approved repair methods.
Will my car look like it did before the accident?
Definitely. Our skilled technicians use advanced tools and color-matching systems to restore your vehicle’s appearance and structure to pre-accident condition.
Can I get an estimate before repairs begin?
Yes, we offer free, detailed estimates and will explain the repair plan clearly. We also coordinate with your insurance to ensure everything is covered properly.
Do you fix hail damage?
Yes, we specialize in hail damage repair, including paintless dent removal (PDR) when appropriate. We’ll evaluate the damage, work with your insurance, and restore your vehicle efficiently.
Why do I have to choose a Ford Certified Collision Repair shop?
Quality Repairs: Ford Certified Collision Repair shops are the only facilities certified by Ford, ensuring your vehicle is returned to its pre-accident condition.
OEM Parts: We exclusively use original equipment manufacturer (OEM) parts, designed for a perfect fit and sourced directly from Ford. This not only ensures quality but also helps maintain your vehicle's resale value.
Trained Technicians: Our technicians are experts in all Ford models, including electric and aluminum-bodied vehicles, so you can trust that your car is in knowledgeable hands.
Ford-Specific Tools: We use Ford-specific computer scanning tools to clear codes and ensure your vehicle operates exactly as intended by the manufacturer.
Retain Your Vehicle's Value: By choosing a Ford Certified Collision Repair shop and using OEM parts, you help retain your vehicle's value, giving you peace of mind.
When it comes to your Ford, don’t settle for anything less than certified excellence!
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